Website Terms of Use

Updated: 21/09/2023

This website (the “Site”) is the property of Haleon.

By using the Site, you agree to these Terms of Use. If you do not agree, do not use the Site.

Haleon may enforce these Terms of Use at any time.

The headings used in these Terms of Use are for your convenience. They should not be used for interpretation of these Terms of Use.

Your use of the Site may mean Haleon collects your personal information. For more information on how Haleon collects and processes your personal information, please see Haleon’s Privacy Notice.

The Site is only for users in Australia. Haleon does not represent that content available on or through the Site is appropriate for use or available in other locations.


Haleon reserves the right, at its discretion, to change, modify, add or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for changes. These Terms of Use were last updated on the date set out at the top.

Your continued use of the Site after the Terms of Use are updated, means you agree to be bound by any such revisions.

Suspension or withdrawal of the Site

Access to the Site is permitted on a temporary basis and Haleon reserves the right to withdraw or amend the service provided on the Site without notice. Haleon will not be liable if for any reason the Site is unavailable at any time or for any period.

You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Information on the Site

The information provided on the Site is for general information only. The Site may contain general information about medical conditions. If you are a healthcare professional, the information contained on the Site is not intended to serve as a substitute for your own medical judgment. If you have a medical condition or are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. The information on the Site is not intended to be used by itself to provide you with specific medical advice or recommendations nor is it designed to diagnose, prevent, monitor, mitigate, treat or cure any medical condition.

Haleon uses reasonable efforts to update its websites, but some information may become out of date over time. Whilst we do everything we can to bring you trustworthy and reliable information we cannot give an absolute guarantee that every piece of information on the Site is true, accurate or up to date at all times. Haleon is therefore unable to guarantee and makes no warranties or representations as to the reliability, accuracy, suitability, completeness, or timeliness of the information contained on the Site, including information shared through any webinars. The information on the Site is provided as is.

Financial Information – No Offer and Forward-Looking Statements

Nothing on the Site is or shall be deemed to constitute an invitation to invest or otherwise deal in shares, ADRs or other securities of Haleon.

Actual financial results and developments may be materially different from any forecast, opinion or expectation expressed on the Site and the past performance of the price of securities must not be relied upon as a guide to their future performance.

Use and access

You may freely browse the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. All copyright and other proprietary notices contained in downloaded materials must be preserved and retained (except where the content is user-generated). Without the express written permission of Haleon, no other use of material on the Site is permitted.

If you print off, copy, download, share or repost any part of the Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at Haleon’s option, return or destroy any copies of the materials you have made.

Trade marks/proprietary rights

You should assume that all trade marks appearing on the Site, whether or not they appear in large print or with the trade mark symbol, are trade marks of Haleon, its affiliates, related companies, or its licensors or joint venture partners, unless otherwise indicated. You should assume that everything you see or read on the Site is protected by copyright, or Haleon has been granted permission to use it, unless otherwise noted and may not be used except as provided in the Terms of Use or in the text on the Site without the written permission of Haleon. Your use of the Site does not give you any licence or right in any proprietary right of the Haleon group of companies (including patents, trade marks and copyright) or any third party. The use or misuse of these trade marks, copyrights, or other materials, except as otherwise permitted in these Terms of Use, is prohibited and may be in violation of copyright law, trade mark law, or other laws, statutes or regulations. You must not use trade marks, copyrights, or other materials for commercial purposes.

Haleon claims no ownership in, nor any affiliation with, any third-party trade marks appearing on the Site. Such third-party trade marks are used only to identify the products and services of their respective owners, and no sponsorship or endorsement on the part of Haleon should be inferred from the use of these marks.

No endorsement

Links to third-party sites may be provided for the interest or convenience of users of the Site. Haleon assumes no responsibility for the content of non-Haleon sites to which it provides links, and accepts no liability for any information or opinion contained in any third-party site or breach or omission in the privacy policies of third parties.

Rules about linking to the Site

You may link to the home page of the Site, provided you do so in a way that is fair and legal and does not damage Haleon’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Haleon's part where none exists. You must not establish a link to the Site in any website that is not owned by you. The Site must not be framed on any other website.

Haleon reserves the right to withdraw linking permission without notice.

Site Security

Haleon is not responsible for computer viruses or malware and you must not introduce them. Haleon does not guarantee that the Site will be secure or free from bugs, malware or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection/cyber security software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. If you fail to adhere to these Terms of Use, Haleon may report you to the relevant law enforcement authorities and Haleon may co-operate with those authorities by disclosing your identity to them. Your right to use the Site will also cease immediately.


Unless otherwise specified elsewhere in these Terms of Use, the following limitations on Haleon’s liability shall apply.

Whether you are a consumer or a business user:

Haleon does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Haleon’s negligence or the negligence of Haleon’s employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

Haleon excludes all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it.

Haleon will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Site; or
  • use of or reliance on any content displayed on the Site.

In particular, Haleon will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

If you are using the Site for domestic and private use only (and not for any commercial or business purpose), Haleon shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that Haleon has supplied, damages a device or digital content belonging to you and this is caused by Haleon’s failure to use reasonable care and skill, Haleon will either repair the damage or pay you compensation. However, Haleon will not be liable for damage that you could have avoided by following Haleon’s advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by Haleon.


Haleon may transfer its rights and obligations under these Terms of Use to another organisation. So far as is legally permissible, Haleon will inform users of any such transfer as soon as reasonably possible thereafter and will endeavour to ensure that users’ rights under these Terms of Use will not be prejudiced as a result of the transfer.

Governing law and jurisdiction

These Terms of Use, their subject matter and their formation, are governed by New South Wales, Australia. You and Haleon both agree that the courts of New South Wales will have exclusive jurisdiction.

Contact us

If you wish to contact Haleon or to make a complaint about any content on the Site, please contact Haleon via Email at or call us on 1800 028 533.